FAQ
Where are you located?
Holly Strack is an independently owned business, located inside the Sola Salons professional building. I operate inside a private studio suite and your privacy and confidentiality are my top priority.
The address and map are listed below, scroll to the bottom.
Should I walk in or wait in my car?
Because I am independent, there is no receptionist or greeter. You are welcome to come in and use the restroom or wait on the bench outside my studio suite until I am ready for you.
However, if you prefer to wait in your car, you may text me at 952-905-8277 to let me know you have arrived. When I have cleaned up, I will reply to let you know when to walk in.
Should I come with clean hair?
I certainly don't want to throw off your hair-washing schedule but if it has been a couple of days and you have quite a bit of build-up of oil, sebum, or product, this could be helpful, especially if you are not having a treatment done. it will also help in the scoping process. When in doubt, please don't hesitate to reach out by text or submit the "contact me" form in the menu bar or drop down.
What if I have a hairstylist already?
First things first! No need to cancel your appointment with your hairstylist. Although I am also a licensed Cosmetologist and hairstylist, I am your Trichologist and would like to learn more about your unique situation and further educate you and your hairstylist on how together, we can help support you in your hair loss recovery.
Is this appointment covered by insurance?
This appointment is not covered by insurance as I am not a medical doctor. Multiple forms of payment are accepted: All Major Credit Cards, After Pay and Cash.
Why do you require a credit card on file?
I require a credit card on file to reserve your appointment time. You do not need to use this form of payment to pay for your services, any products or programs. I require a 24-hour cancellation prior to your scheduled appointment or you will be sent an invoice to be paid online, for the time scheduled. This time is reserved and can not be filled quickly. Thank you for understanding!
You're not a Doctor or Dermatologist so how can you help me with my hair loss?
I have over 28 years in the beauty industry as a Hairstylist/Cosmetologist. After feeling helpless to offer any real solutions, as to why my clients were experiencing hair loss, I sought out specific training on this exact subject. I am a Certified Trichologist and hair loss specialist and a liaison between your hairstylist and your doctor. Many factors, once assessed, can be handled without medication or a scalp biopsy. Through a thorough consultation form, I can assess things like:
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Health
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Lifestyle
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Diet & Nutrition
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Medications
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Scalp Hygiene
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Products
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Genetics
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DHT
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Hormones
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Thyroid
Some situations will require working with your Dermatologist. If you don't have one, I will recommend one that specializes in and is passionate about hair loss.
Where did you get your training from?
I graduated with a Trichology Certification from the United States Trichology Institute and was accredited through the American Medical Certification Association, AMCA.
What about privacy? Will other people see me?
There are a lot of people walking in and out of the building. I am one of 72 studios and the only one that specializes in hair loss recovery. I have a privacy sheer and my window is frosted to the outdoor parking lot. The space is private and not shared with anyone else. Come as you are! If you feel more comfortable wearing a hat, hair covering, or hairpiece, feel free.
What if I have cancer and am undergoing chemotherapy or radiation?
First off, I am so sorry you are having to go through this health journey! I want to give you a hug!
Although you could book an appointment before you're finished with any treatment, starting a program of any kind, would need to wait until you have received an "all clear" from your Oncologist.